摘要
针对因业务需求的多样性导致的呼叫中心业务系统开发中存在的诸如重复开发的问题,提出了一种通用的呼叫中心业务系统框架的设计方案。本方案对各种业务系统进行了抽象,形成了通用的系统管理框架。该框架与业务无关,具有很强的通用性;并且该框架基于B/S的架构,易于扩展,满足了需求不断变化的呼叫中心业务系统的要求。开发者可以在该系统框架的基础上,开发与具体业务逻辑相关的功能模块,形成一个完整的呼叫中心业务系统。
A design scheme of universal call center business system framework, aimed at the problems exist in development of call center business system such as repeat development caused by variety of business requirement, is put forward. The .scheme abstracts various business systems, and forms a universal system management framework. Having no relationship with business, the system framework has strong versatility, and being based on B/S structure, the system framework can he easily extended and meets the call center business system＇s demand of changing requirement constantly. Based on the husiness system framework, developers can develop functional models concerned with idiographie business logic, ar.d then form an integrated call center business system.
出处
《计算机技术与发展》
2008年第8期202-205,210,共5页
Computer Technology and Development
基金
国家自然科学基金(60573034)
