摘要
介绍基于华为C&C08-Q排队机及其INtess业务平台的呼叫中心通用告警系统的组成结构、功能和工作原理,简述了大中型客户服务体系中通用告警系统的网管监控应用及其系统维护的意义。
This article introduces the composition, function and principle of call center universal warning system which based on HuaWei C＆C08 Queue System and INtess Service Platform. It also describes its network management monitoring application and maintenance necessity in large and medium-sized customer service systems.
出处
《中国有线电视》
2008年第8期848-851,共4页
China Digital Cable TV
关键词
通用告警系统
呼叫中心
客户服务平台
网管监控
告警台
告警箱
universal warning system
call center
customer service platform
network management monito-ring
warning platform
warning box
