控制感对员工工作压力、工作满意感和组织公民行为关系的缓冲作用

The moderate effect of work control on the work stress-job satisfaction relationship and work stress-organizational citizenship behavior relationship

目的探讨企业员工的控制感对工作压力-工作满意感、工作压力-组织公民行为关系的缓冲作用。方法采用工作压力量表、控制感量表、组织公民行为量表、工作满意感量表对山东省5家企业的200名员工进行问卷调查研究。结果工作压力与工作满意感呈负相关（r=-0．28，P〈0．01），与组织公民行为呈负相关（r=-0．25，P〈0．01）。在一定的工作压力下，控制感高的员工比控制感低的员工工作满意感更高（β=0．16，P〈0．05）；控制感高的员工比控制感低的员工组织公民行为更多（β=0．19，P〈0．05）。结论工作压力与组织公民行为呈负相关关系，控制感对工作压力-工作满意感、工作压力-组织公民行为的关系具有正向缓冲作用。

Objective To explore the moderate effect of work control on the work stress-organizational citizenship behavior relationship and work stress-job satisfaction relationship. Methods 200 employees of five corporations in Shandong province were surveyed by questionnaires using work control scale,work stress scale, organizational citizenship behavior scale and job satisfaction scale. Results Work stress was negatively correlated with job satisfaction（r = -0. 28, P〈 0. 01 ） and organizational citizenship behavior（r= -0. 25, P〈 O. 01 ）. Job satisfaction was significantly higher for employees who perceived high work control under certain work stress（ β=0. 16, P 〈 0. 05 ）. The relationship between work stress and organizational citizenship behavior was significantly stronger for employees who perceived high work control under certain work stress （β=0. 19, P〈0. 05 ）. Conclusion The final results showed that work stress was negatively correlated with organizational citizenship behavior. Work control had a positively moderate effect on the relationship between work stress and organizational citizenship behavior and the relationship between work stress and job satisfaction.