基于AHP-Fuzzy法的电子阅览室服务质量评价研究

Service Quality Evaluation of Electronic Reading Room Based on AHP-Fuzzy Method

为了准确预测电子阅览室服务质量对教学科研的影响,提出了一种基于层次分析与模糊评判(AHP-Fuzzy)的电子阅览室服务质量评价模式,首先运用层次分析法建立服务评价体系并确定各指标权重,然后运用模糊综合评价理论进行综合评价,最后根据重庆交通大学图书馆电子阅览室服务质量进行实证分析。

In order to evaluate the influence of service quality of electronic reading room, this paper brought forward a new method of evaluating service quality based on AHP- Fuzzy method. It contained two steps： First, utiliz- ing the AHP theory, we set up the estimated system and fix the proportion in each target; Second, evaluated service quality of electroic reading room in theory of Fuzzy synthesis appraisal. Fiually the authors took electronic reading room of chongqing Jiaotong University as a demonstration and analyzed its service quality.