妇产科进修医生的医患沟通状况调查及技能培养

Investigation and skill training of communication between refresher doctor of gynaecology and obstetrics and patients

目的:了解妇产科进修医生的医患沟通状况并提出解决办法。方法:采用问卷方法对妇产科200例住院患者的医患沟通的状况及影响因素进行调查。结果:200例患者问卷回收182例,回收率91%,其中50.3%的患者对进修生的沟通持满意态度,有41.2%的患者认为进修生医患沟通一般,8.5%患者对进修生的医患沟通持有不满的态度;65.3%的患者认为医生的服务态度,42.3%的患者认为医生的语言,40.5%患者认为医生的行为影响医患沟通效果。结论:目前妇产科进修医师医患沟通存在一定欠缺,要从服务态度、行为及沟通语言等方面进行培训。

Objective to get the message of the state of refreser doctor patient communication and put forward the solution. Method 200 patients were investigated who were hospitalized in the department of gynaeeology and obstetrics of the seeoned affiliated hospital of Chongqing Medical University, and the state of the doctor patient communication as well as the affecting factor were questionnaired. Results 182 questionnaire was reclaimed ,the ratio of reclaim was 91%.50.3% patient considered the advanced study doctor eommunation was satisfactory, 41.2% patient considered the communicatin is common,8.5% patient considered the eommunieatin is dissatisfing . 65.3% patient considered the service attitude affected the communication,42.3% patient considered the speech of the doctor effect the communication,41.2% patient considered the behavior of the doctor effeeted the communication. Conclusion the refresher doctor was deficient in the doctor patient communication,and the training was required in the service attitude,speech and behavior arts.