图书馆读者服务中细节管理探究

On Management Details in Reader Service in Libraries

细节管理是服务艺术的最好体现。为此,结合"一线服务"的实践,指出图书馆读者服务中的细节管理应体现在多些提倡、创意、人性化、沟通、理解等,促进读者服务流程更加细化,使其具有可知性和可控性,在细节管理中提升图书馆的服务品位。

Paying close attention to the details in reader service is the best embodiment of the art in service now. To this end, in conjunction with the ＂front line services＂ of practice, explore library services reflected in the details process more grade. more promotion, creativity, humanization, communication, understanding, the reader service refined, has known and controllable, Management is in the details enhance library services grade.