价值服务工程在评价医院科室管理中的应用

The Application of the Value Service Project to Appraise the Department Management of the Hospitals

目的:为医院科室管理提供决策依据。方法:采用某综合医院某科9个病区2006年数据,运用价值服务工程的原理与方法,对这9个病区进行价值评价。结果:七病区成本最高,功能一般,价值最低,服务满足程度最差,提示该病区应重点分析服务对象。结论:医院引用价值服务工程定期对科室进行评价,能较好地将医护人员、患者及管理者紧密结合,促使评价结果差的科室进行技术革新、降低成本和提高服务满意率,增加科室经济及社会效益。

Objective Providing the policy-making basis for the department management in hospitals. Method Uses the 9 wards data of 2006 from some department of general hospital, utilizes value service project principle and the method, appraises the value of these 9 wards. Results The costs of ward seven are highest, the function is ordinary, the value is lowest and the service satisfaction degree is the worst, prompts this ward should be key analyzed mainly on service objects. Conclusion The regular adoption of value service project on the hospital departments appraisement, makes them well combination among the medical care personnel the patient and the superintendent, urges the technological innovation in worse appraisal department, reduces the cost and enhances service satisfaction rate, increases the departments the economy and social efficiency.