摘要
在分析影响图书馆读者服务质量因素的基础上,构建了图书馆读者服务质量评价指标体系,并利用未确定集合理论及AHP理论构建各指标的隶属度函数和各指标的相对权重,从而,对某高校图书馆读者服务质量进行了综合评价。
On the basis of analyzing the factors influencing library service quality, the paper has built a synthetic evaluation system for college library reader service quality and constructed subjection function and index weight of every evaluation index using undetermined set measure method and AHP to synthetic evaluate the college library reader service quality,
出处
《农业图书情报学刊》
2008年第8期175-184,共10页
Journal of Library and Information Sciences in Agriculture
关键词
图书馆
读者服务
服务质量
满意度
质量评价
指标权重
AHP
library
library service
service quality
degree of satisfaction
quality evaluation
index weight
AHP
