旅游企业卓越绩效评价指标探讨

An Exploration of the Criteria for the Excellent Performance Appraisal of Tourism Enterprise

本文分析了我国旅游企业卓越绩效评价的基本内容及其要求,提出了评价指标设置原则和方法,从领导、战略、顾客与市场、资源、过程管理、测量、分析与改进、经营结果等方面进行了卓越绩效评价指标的选择和设计。

The paper analyzes the basic contents and requirements of the criteria for the excellent performance appraisal of tourism enterprise in China, puts forward the setting principles and methods of the criteria, explores the selection and design of the criteria from the aspects of leadership, strategies, customers and market, resources, process management, measurement, analization and improvement, the out - come of administration.