论群体性事件处置中的说服艺术

On Persuading Art in Dealing with Mass Events

群体性事件基本上属于人民内部矛盾。因此,公安机关在处置过程中,应最大限度地运用解决人民内部矛盾的方法和手段。群体性事件处置中说服的条件是事件态势处于相对控制之下,说服的原则主要有平等性原则、针对性原则、可信性原则和感染性原则,说服方法有标签效应法"、自己人"效应法、亲情效应法和威信效应法等。

The nature of the mass events is the contradictions among the people. Therefore, the police organs should use the ways and methods of solving the contradictions among the people to convince the group in handling the mass events. The condition of persuading is that the event is under the control. The principles of persuading include equality, targeted, credibility and infection principles. We also can use some persuasive methods, such as labeling effect, side effect, family effect, authority effect and so on.