妇幼医疗机构中的人性化服务管理研究

Management for humanization service in maternal and child health institutions

人性化是指通过人与人之间交流和关爱方式,使人们能够理解生活的基本意义,感受到人情的温暖,并与宇宙、精神和自然;家庭其他成员、社区、国家和全球;上一代人和下一代人等方面做到和谐相处。人性化的一个重要的含义是鼓励和促进每个人和群体享有一个可持续发展的社会以及一个满足的生活。妇幼医疗服务因其服务人群的特殊性,是最有情感、最具理性的医疗保健服务,更应该关注人性化服务。该文对人性化服务的概念,国内外对医疗机构,尤其是妇幼保健系统对人性化服务的研究进展进行了回顾和综述,同时,从环境、制度、理念等方面对妇幼医疗机构人性化服务管理的内涵进行了探讨。人性化服务管理需要以环境设施为保障,以制度为规范,以文化为引导,致力于培养人文型的医护人员,树立以人为本的服务理念,为妇幼人群提供人性化的医疗服务。

Humanization means to enable the people to understand basic significance of life and feel warmness of human sympathy and get alone harmoniously in such aspects as between the Universe, spirits and the nature; between family members, country and the world, between ascending generation and their offsprings through interpersonal communication and concerning and love. One important implication of humanization is to encourage and promote every person and the population to share a continuously developing society and a satisfactory life. Maternal and child health（MCH） service is the most affective, the most reasonable health service because of its specificity of service subjects, so MCH workers should pay more attention to the humanization service. This article introduced concept of humanization and reviewed progress in research on humanization service of medical institutions, especially MCH institutions. Meanwhile, it explored connotation of management for humanization service of MCH institutions from environment, system~ idea and so on. Management for humanization service needs to be guaranteed by environmental facilities, to be normalized by systems, to be leaded by culture. The MCH institutions should make great efforts to cultivate humanized type of medical workers, create a service idea of ＂man is the primary＂ to provide a humanization service for women and children population.