用系统工程原理优化门诊药房服务质量

Optimizing the Quality Service in Outpatient Pharmacy Using the Theory of System Engineering

目的:提高门诊药房服务质量。方法:应用系统工程学原理优化组合门诊药房的业务。结果:门诊药房的工作效率和服务质量明显提高。结论:系统工程原理着眼于系统的最佳整体效果。把稳定药品质量、强化科学管理、协调内外关系、合理使用人力都作为系统的要素来对待,就可以使相同的客观条件发挥出不相同的效果。

OBJECTIVE： To discuss the way to improve the service quality of outpatient pharmacy. METHODS： The pharmaceutical work in the outpatient pharmacy was optimized applying the theory of system engineering. RESULTS： The working efficiency and service quality of outpatient pharmacy were improved significantly. CONCLUSIONS： The theory of system engineering lay a focus on the optimal holistic effect of the system. Excellent results were achieved on the same objective conditions, when the stable quality of drugs, intensive scientific management, coordinating the exterior and interior relationships and reasonable usage of workers were considered as the elements of the system.