摘要
全面质量管理影响深远,可谓工商、企业甚至教育领域不可或缺的管理理念,一直在管理界得到广泛应用.其有几个重要的理论要素,如:TQC、TQM、戴明循环、朱兰的质量螺旋I、SO9000族标准、"顾客中心"的管理理论等,需要进行探讨和分析.
The theory of total quality management which influences industry and business is introduced and analysed. It can be used in all aspects and all levels. There are several important theory factors, for example： TQC, TQM, Deming＇s cycle（MDC）, Zhu Len＇s quality screw, ISO9000 family standard, and the viewpoint of customer center, that need to be researched and analysed in the paper.
出处
《北京建筑工程学院学报》
2008年第2期71-73,共3页
Journal of Beijing Institute of Civil Engineering and Architecture
