8Xie Yaya, Li Xiu, Ying Weiyun. A Process Driven Architecture of Analytical CRM Systems with Implementation in Bank In- dustry[ C ]//ISECS Intemational Colloquium on Computing,Communication,Control and Management. [ s. 1. ]: [ s. n. ], 2008:57-61.
9William H I. Building the Data Warehouse [ M ]. 4th ed. New York: A Wiley- Qed Publication, John Wiley & Sons Inc, 2005 : 166-437.
10Tu Yan, Yang Zijiang, Benslimane Y. Towards an optimal clas- sification model against imbalanced data for customer relation- ship management[ C ]//2011 Seventh International Conference on Natural Computation. [ s. 1. ] : [ s. n. ] ,2011:240t-2045.