期刊文献+

基于客户知识能力的客户知识管理研究

下载PDF
导出
摘要 本文基于客户知识能力。
出处 《现代商业》 2008年第30期80-81,共2页 Modern Business
  • 相关文献

参考文献4

二级参考文献49

  • 1郭庆,邵培基,全昌文.客户知识管理及其实施的初步分析[J].科学学与科学技术管理,2004,25(10):52-56. 被引量:18
  • 2[1]PRAHALAD C K.RAMASWAMY V.Co-opting customer competence[J].Harvard Business Review,2000.January-February:79-87.
  • 3[2]ALEXANDRA J C.Creating customer knowledge competence:managing customer relationship management programs strategically[J].Industrial Marketing Management,2003,32:375-383.
  • 4[3]MICHAEL G,MARIUS L,GILBERT P.Five styles of customer knowledge management and how smart companies use them to create value[J].European Management Journal,2003,Vol.20,No.5:59-469.
  • 5[4]WIERSEMA F.Customer Intimacy[M].HarperCollins,New York.1997.
  • 6[5]VON HIPPEL E.The sources of innovation[M].OUP,New York,USA.1988.
  • 7[6]KOENING M,SRIKANTAIAH T K.The evolution of knowledge management[A].in:knowledge management for the information professional:ASIS Monograph Series[C].Published for the American Society for Information Science by Information Today.Medford,NJ,2000.23-36.
  • 8[7]BULTER Y.Knowledge management:if only you knew what you knew[J],Aust Library 2000.49:31 -42.
  • 9[9]GARCIA M M,ANNABI H.Customer knowledge management[J].Journal of the Operational Research Society,2002,53:875-884.
  • 10[10]STANLEY F S,JOHN C N.Intelligence generation and superior customer value[J].Academy of Marketing Service.2000.28:120-127.

共引文献21

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部