4Berry L L, Shankar V, Parish T J, et al. Creating new ma- rkets through service innovation[J]. Sloan Management Re- view, 2006,47(2):56-63.
5Jacob F, Ulaga W. The transition from product to servicein business markets: An agenda for academic inquiry[J]. Industrial Marketing Managemenl, 2008,37(3):247-253.
6Vandermerwe S, Rada J. Servitization of business: Adding value by adding service[J]. European Management .Journal, 1988,6(4):314-320.
7Chase R B, Garvin D A. The service faetory[J]. Harvard Business Review, 1989,67(4):61-69.
8Quinn J B, Doorley T L, Paquette P C. Beyond products: Services-based strategy[J]. Harvard Business Review, 1990, 68(2):58-67.
9Oliva R, Kallenberg R. Managing the transition from pro- ducts to services[J]. International Journal of Service Indu- stry Management, 2003,14(2):160-172.
10Lavy A, Merry U. Organizational transformation: Revilaliz- ing organization fi)r a competitive world[M]. San Franeisco: .lessey-Bass, 1988.
