医患间的人际冲突与管理策略

Conflicts Between Medical Care Providers and Patients and Conflicts Management Strategy

医患间人际冲突是影响医患关系的重要因素,它对医患关系不仅能够产生消极的结果,还能够产生建设性的结果。分析了医患间人际冲突的本质、来源、影响以及冲突管理策略,旨在促进人们通过理解冲突的本质和产生的原因,实行有效的冲突管理策略,使冲突得到建设性解决,促进良好的医患关系的建立。

Conflicts between medical care providers and patients are important factors that effect relationship between medical care providers and patients. They not only give rise to passive results, but also produce destructive results. To discusse the essence, the cause, the character and influence of the conflicts between medical care providers and patients as well as the strategies of conflict management of human relations, in order to promote the establishment of the health relationship between medical care providers and patients.