基于知识管理的AUTOCRM系统研究与应用

The study and application of AUTOCRM System which is based on knowledge management

对我国汽车业CRM的现状进行了深入的研究,针对存在的问题,就AUTOCRM系统的功能、知识管理的应用和结合知识仓库的综合决策支持等进行了详细的分析,提出了基于知识管理的新型AUTOCRM系统,并对系统的设计和实现进行了介绍。

Studied the status quo of China AUTOCRM, analyzed the function, knowledge management and decision-supporting com bined with knowledge warehouse of the system of AUTOCRM according to the problem in it , and presented a new type of AU TOCRM system which is based on knowledge management and the design and implement of the system is introduced..