电话回访的三个工作流程

Discussion on three processes of telephone follow up

介绍了江阴市人民医院"病员服务中心"电话回访、电话回访的病员信息处理和病员信息在院内部门间的三个主要工作流程,指出依流程办事突出了工作的重要性,增加了工作的可操作性,提高了工作的准确性,巩固了工作的有效性。"病员服务中心"是一个工作平台,"医院病员管理系统"是一个技术手段,工作流程是全部工作的保证。

Three processes of telephone follow up including telephone visit, information processing collected by telephone and information utilization in hospital were introduced in Jiangyin People＇s Hospital. Telephone follow up managed by process have improved the importance of patient service and made telephone follow up more operational, accuracy and effective. Patient service center was a workplat, hospital patient information management system was a technical methods and proper working process was the strong grantee of the whole work.