我院门诊药房开展药物咨询服务分析

An Analysis of Pharmaceutical Consultation Service in the Outpatient Pharmacy in Our Hospital

目的:探讨改进门诊药房开展药物咨询服务的措施。方法:收集我院2006年6月～2007年3月的药物咨询记录,对咨询的药物类型和咨询内容进行分析。结果:咨询的药物类型排序前3位分别为心脑血管系统药物(占21%)、中枢神经系统药物(占15.4%)、抗感染药物(占12%);咨询的内容中以用法用量咨询最多(占31.8%)。结论:可通过加强药师教育和培训、配置计算机药品查询系统、普及群众性药物知识宣传教育等措施改善药物咨询服务质量。

OBJECTIVE： To discuss the measures for the improvement of the pharmaceutical consultation service （PCS） in the outpatient pharmacy in our hospital. METHODS： The records of PCS from June 2006 to March 2007 in our hospital were collected for an analysis in respect of the drug variety consulted and the contents of PCS etc. RESULTS： Of the total drugs consulted, leading the first three places were cerebro-cardiovascular drug （21%）, central nervous system drug （15.4%） and antibiotics （12%） . Regarding the contents consulted, leading the first were dosage and administration （31.8%） CONCLUSIONS： To improve the quality of PCS, it is necessary to take such measures as to strengthen training among pharmacists, set computer system for the inquiring of drugs and to popularize the knowledge on drug use in the public etc.