个体行为因素的模糊层次分析

Fuzzy Analytical Hierarchy Process of Human Behavior Factors

通过构建定性和定量相结合的个体行为因素模糊层次分析模型,探讨个体行为因素对个人绩效的影响主、次问题。先基于人的认知模式建立个体行为层次诊断模型,采用回溯性分析方法来确定个体行为的原因因素或原因组合,再结合模糊层次分析法探讨影响个体行为的主要关联因素并对其进行排序,量化各具体致因因素的权重及其重要性,该方法为改进个体在系统中的绩效提供理论依据,从而为以人为本的工作设计、管理提供有效的决策支持。

In this paper, a fuzzy analytical hierarchy process （FAHP） model was proposed in a qualitative and quantitative way to explore individual behavioral factors affecting personal performance. Causal factors or portfolio of causes affecting individual behavior were indentified by using retrospective analysis method first. Then an individual behavior hierarchical diagnostic model was established based on human cognitive model, combined with FAHP method to explore the most important factors affecting individual behavior, rank them, and get the weights and importance of factors. This study presented a theoretical basis for improving individual performance, and provided effective decision support on work design.