改善医院门诊服务流程的探讨

Exploration on Service Flows Improvement of Hospital Outpatient Clinics

近几年，随着医疗体制改革的发展和医院竞争的激烈，国内医院管理专家和学者也开始日益关注医院流程理论和实践的研究。目前常用的方法主要是门诊流程再造、流程渐进性改善、关注管理和服务。本文讨论了以上3种方案的利弊，为医院选择适合的方案提供参考。

Against the backdrop of ongoing healthcare system reform and escalating competitions among hospitals in China, more and more specialists and scholars on hospital administration begin to focus their studies on the theories and practice of hospital flows. Methodology frequently called into play in such study include out-patient flow reform, progressive flow improvement, and attention to management and service. Discussed in this paper are the advantages and disadvantages of these three methods as a reference for an appropriate choice by hospitals at large.