摘要
提出了基于工作流挖掘技术的业务过程持续改进框架,并分别从过程实例信息获取、过程执行性能分析、过程缺陷识别和过程改进方案生成等4个层面分析了其中的关键技术,最后开发了一套原型系统辅助该方法的实施。
It presents the research framework of business process continuous improvement based on workflow mining technology. And key techniques are digested from the four aspects, such as process information acquisition, process execution performance evaluation, process structural defects identification and process model regeneration. It develops the process improvement prototype system.
基金
国家科技支撑计划资助项目(2006BAF01A44)
陕西省教育厅科研计划资助项目(08JK293)
西安工程大学基础研究基金资助项目(XGJ07010)
关键词
业务过程
持续改进
工作流挖掘
Business Process
Continuous Improvement
Workflow Mining
