一种基于应用网关的呼叫中心平台

Call Center Platform Based on Application Gateway

提出了一个基于应用网关的呼叫中心平台.对企业中多个信息系统与呼叫中心的信息交互方式进行了分析,在此基础上,分析了平台中用于信息交互的应用网关,详细讨论了呼叫中心平台的组成设计,应用网关的逻辑和体系结构以及功能.平台将企业的各个系统的信息有机结合起来,保障系统数据交互的稳定.从应用效果上看,具有明显的应用优势和良好的可行性.

This paper presents a call center platform based on application gateway. It analysed the application gateways for data interaction, concerned the construction and design of the platform, logic structure and systemic function of the application gateways in detail. This platform can help enterprises on collecting all kinds of information to justify stabilization of data interaction. Through the actual results of operation, this platform is manifested with outstanding advantage and favorable feasibility.