试析图书馆如何正确处理读者抱怨

Study on Ways to Correctly Handling Complaints of Library Readers

分析读者对图书馆服务不满意的行为反应模式,论述读者抱怨产生的原因,并对如何正确处理读者抱怨提出了对策。

This paper has analyzed the behavior reflection model when suffering unsatisfied library service. Discusses the causes of the complaint, at last, puts forward some suggestion on how to correctly handle readers＇ complaints.