连锁便利店物流服务质量体系构建的研究

连锁便利店的物流运作是汇集连锁门店的订货信息进行采购,从供货商手中接受多品种的大量商品,并按众多门店的要求,进行小批量、多批次、高频度、高效率、低成本的物流配送服务,因此物流服务质量成为了连锁便利店发展遇到的难题。本文立足连锁便利店物流服务质量体系的构建,阐述连锁便利店物流服务质量定位的方法,对其物流服务质量体系要素进行选择,根据连锁便利店的物流过程对过程性要素进行展开,确定物流服务质量控制的关键要素。

Logistics operation of the chain convenience stores is to gather information of order together to carry on the purchase. They accept many great deal of merchandise from provider, go together with merchandise to carry on the small batch quality, many batch, high frequency, high - efficiency and low cost logistics service according to other chain convenience stores＇ need. So difficulty of chain convenience stores development is logistics service quality. The article accordings to establishment of chain convenience stores logistics service quality system, introduces the method of the chain convenience stores logistics service quality position, chooses of logistics service quality factor, elaborates process factor according to fact of convenience stores logistics service, identifies the key elements of logistics service＇ s quality control.