摘要
给出了优化后的门诊预约与排队业务流程;阐述了基于C/S和B/S模式的四层分布式的系统体系结构;基于精益思想提高了所设计系统的运行效率并显著减少了患者和医生的等待时间,系统已应用于上海市第七人民医院。
The business process of an outpatient appointment and queuing system was given. The system structure having four-tier distributed architecture based on B/S and C/S was described. The system operation efficiency was improved and patients＇ waiting time was substantially reduced on the basis of lean thinking. Now the proposed system has been applied in the 7th people＇s hospital of Shanghai.
出处
《工业工程与管理》
2008年第6期108-113,共6页
Industrial Engineering and Management
基金
国家自然科学基金资助项目(7067207770471005)
关键词
门诊
预约
排队
精益思想
系统集成
outpatient
appointment
queuing
lean thinking
system integration
