六西格玛在临床实验室的应用

Application of the Six Sigma Concept in Clinical Laboratories

六西格玛是在80年代引入工业届的全球质量策略。这种方法已被很多大公司,如摩托罗拉、通用电气、联信等广泛地采用,并在顾客满意度及利润上取得了巨大的成功。为了在卫生保健领域取得类似效益,六西格玛当前在全世界范围内的几家实验室所采用。尽管如此,关于这方面的主题很少在杂志上发表。本文的主要目的是澄清六西格玛的不同的方面,以及其在临床实验室的潜在应用,并且系统地综述在临床实验室领域讨论执行六西格玛策略的文章和书籍。

Six Sigma is a global management strategy introduced to the industrial world in the 1980s. This methodology has been widely implemented in companies such as Motorola, General Electric, Allied Signal and many others, with tremendous success in terms of customer satisfaction and global profitability. To achieve similar benefits in the healthcare field, Six Sigma is currently being deployed in several laboratories around the world. Despite this situation, few articles have been published in the peer-reviewed literature on this subject. The aim of this article is to clarify the different aspects of Six Sigma and their potential applications in clinical laboratories, as well as to systematically review articles and books discussing Six Sigma strategy implementation in the laboratory field.