摘要
文章运用读者分层论,以高职院校图书馆为例,全面剖析读者群心理特点,探究提高服务质量的应对措施。参考文献3。
Using the theory of readers gradations and taking the high and secondary vocational or technical schools libraries for instance, this paper makes a comprehensive analysis of the readership' s psychological characteristics and explores the responses to improve the service quality. 3 refs.
出处
《高校图书馆工作》
CSSCI
2008年第6期74-76,共3页
Library Work in Colleges and Universities
关键词
读者分层论
高职院校图书馆
服务热点
Theory of the readers gradations. High and secondary vocational or technical schools libraries. Service focus.