从馆员与读者矛盾冲突看新生入馆教育的重要性——以处罚图书污损行为为例

The significance of the Education of Newcomers Seen from the Conflict between librarians and readers——By the cases of being punished for the book damaged

图书污损现象是图书馆最常见的读者违规行为,处罚图书污损行为则是引发流通部馆员与读者矛盾冲突的主要原因,重视新生入馆教育工作是减少馆员与读者矛盾冲突的必要措施。

The actions that readers break the rules and damage the books happen very often in a library. The punishment becomes the main reason that librarians collide with readers in the room of borrowing books. And the education of newcomers is an effective way to lessen the collision.