文化遗产旅游吸引物的意境空间研究——为文化遗产旅游者创造适宜的旅游环境

Heritage/Cultural Attraction Atmospherics:Creating the Right Environment for the Heritage/Cultural Visitor

近来,各种公众媒体的版面充斥着对世界各地著名遗产旅游景点更新改造的报道。文化遗产旅游目的地管理者也承认良好的外部环境在提升旅游者总体满意程度方面发挥着重要作用。阐明了遗产吸引物的自然环境在决定旅游者对景点的态度和未来再次购买意向方面有重要作用,同时影响着他们对亲朋好友的传播意愿。研究表明环境因素在面对顾客塑造永久性的独特品牌形象时可被作为一种差异化工具,并以此创造一种竞争优势。

The popular press is replete with articles discussing the various remodeling efforts afoot in many of the prominent heritage attractions worldwide. Undoubtedly, museum curators have acknowledged the tremendous role external surroundings can play in the overall experience of the heritage visitor. This study illustrating that the heritage attraction＇s physical environment plays an important role in determining both visitors＇ attitude toward the heritage attraction and future repatron- age intentions, as well as their willingness to recommend the experience to friends and relatives. The study findings indicate that environmental cues can be used as a differential tool to perpetuate brand meaning and uniqueness in the minds of the consumer, thereby creating a competitive advantage for the heritage attraction.