创新居民客户电费收费方式的探讨

The Exploration of the Customer Electricity Fee Payment

缴费难问题是困扰供电企业多年的难题之一。黄石供电公司除设立自营收费窗口外,推出了银行代收、合作营业厅、网上营业厅等多种缴费方式供客户选择;同时开通了短信平台提供提醒、查询等服务,形成了供电企业与用电客户的良性互动。

The problem of payment difficult has puzzled power supply enterprise for many years. Huangshi electric power company sets up the self-management charge window, also promots the bank to receive on another behalf, the cooperation selling area, on-line selling area and kinds of payment ways to supply the customer choice. At the same time, opening the messages platform and on-line selling area provides services for reminder, inquiry. All these ways form the optimal interaction between the power supply enterprise and the customers.