期刊文献+

读者满意度调查的启示 被引量:7

Revelation from Investigation of User's Satisfaction Rate
下载PDF
导出
摘要 文摘在《2007年度对外经济贸易大学图书馆读者满意度调查报告》的基础上,探讨了本次调查在调查方式方法、调查结果揭示的问题和可能忽略的问题,以及对于建立新馆服务体系的预警和启示。 Based on The UIBE Library Investigation Report of User's Satisfaction Rate in 2007, this paper discussed the methods of this survey, the problems exposed and neglected by this survey, and the early warnings and inspiration from this survey for building a new service system of new UIBE library.
出处 《图书馆杂志》 CSSCI 北大核心 2009年第1期43-47,共5页 Library Journal
关键词 图书馆 读者满意度调查 LIBQUAL+^TM 开架管理 读者服务 Library, Investigation of user's satisfaction rate, LibQUAL +^TM, Open - shelf manage-ment, Reader service
  • 相关文献

参考文献5

二级参考文献19

  • 1Colleen Cook. From SERVQUAL to LibQUAL. http://www.libqual.org/doeuments/admin/PA%20ALA%201%20INTRO-1.ppt.
  • 2LibQUAL+ History. http://www.arl.org/libqual/geninfo/timeline/.
  • 3LibQUAL+General FAQ. http://www.arl.org/libqual/geninfo/faqgen.html.
  • 4Participation by Consortia. http://www.libqual.org/Information/Consortia/index.cfm.
  • 5Robyn Huff-Eibl, Shelley Phipps. Using LibQUAL+^TM Results at the University of Arizona: Responding to Customer Input-Listening and Acting. ARL Bimonthly Report 221. April 2002.
  • 6LibQUAL + 2002 Results from the survey, Spring 2002. Vanderbilt University 的 Jean and Alexander Heard Library.
  • 7Consuella Askew Waller, Amy Hoseth, Martha Karthakyrillidou. LibQUAL+^TM Policies and Procedures Manual. http://www.libqual.org/documents/admin/procedures3.8.pdf.
  • 8初景利.应用SERVQUAL评价图书馆服务质量[J].大学图书馆学报,1998,16(5):43-44. 被引量:100
  • 9梁浩.我馆开架借阅工作简述[J].图书馆工作与研究,1998(6):57-59. 被引量:26
  • 10初景利.西方图书馆评价理论评介[J].中国图书馆学报,1999,25(3):53-60. 被引量:69

共引文献169

同被引文献33

引证文献7

二级引证文献20

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部