基于语音卡的呼叫中心在乡镇电子政务中的应用

The application of call center based on voice card in the villages of e-government

针对目前我国农村乡镇信息化建设的落后现状,采用基于CTI技术和语音卡建立了乡镇呼叫中心。该系统采用了独特的设计方法,把计算机和通信技术联系在一起实现了呼叫系统的自动化,只要能通电话的地方都可以方便、快捷的使用该系统。应用结果表明,该系统运行稳定可靠,具有一定的实用性和推广价值。

In view of the information construction backward situation in our country rural villages and towns at present, this paper designs a villages call center based on voice card and CTI. This system uses unique design method, combines computer with communication, realizes ringing system automation. It can be applied in villages which can use telephone. The application indicates that this system is reliable. The system has certain usability and promotion value.