呼叫中心在绍兴广电网络中的应用

Application of Calling Center in Broadcasting and TV Network in Shaoxing

论述了有线电视网络建设客户呼叫中心的重要性和必要性,介绍呼叫平台的业务功能设置,以及采用电子工单系统实现填单、派单到修复、回访的一条龙解决方案。

The article discusses the importance and necessity of setting up calling center in CATV network. It introduces the setup of operating function of calling system and the solution to the realization of fault accepting, sending, repairing and confirming through electronic document system.