摘要
本文认为,知识密集型服务业通过深入开发和应用企业的知识,运用知识共享和知识转移,促进自身和客户企业的创新活动;隐性知识是知识密集型服务业知识的主体与核心;服务创新的前提是隐性知识的发掘和共享提升组织知识量:服务创新依赖于服务提供者和客户间相互作用的质量;知识密集型服务业需不断提升自身的技术和知识含量,加快对复合型服务人才的培养,构建全方位需求的服务供应体系,深刻分析自身知识的特点与结构,在创建适合知识共享企业文化的前提下,对现有的隐性知识进行系统化的梳理和利用,提高服务质量及服务创新能力。
In Knowledge Economy time, the competition of enterprises more and more lies on the innovative ability. In this paper knowledge intensive business service （KIBS） and its service behaviour were analyzed. And then the viewpoint of enhancing management of tacit knowledge was put out through intensive research on management of tacit knowledge-service innovation on the KIBS-consumer interface. The conclusion is directly useful for promoting KIBS innovative level.
出处
《中国流通经济》
CSSCI
北大核心
2009年第1期58-60,共3页
China Business and Market
