基于药检室职能转变建立药剂科全面质量管理新模式

Establishment of Total Quality Management of Hospital Pharmacy New Model Based on the Function Transformation of Drug Control Room

目的:建立与实施药剂科全面质量管理及评价体系。方法:对我科全面质量管理新模式建立背景、实施步骤进行分析和总结。结果:我科全面质量管理新模式的实施经历了药检室角色转变、换位思考、明确定位、建立质量管理网络、健全质量管理制度、质量管理与科室文化建设融合等7个步骤。结论:通过全面质量管理新模式的运行,初步建立了调剂质量评估标准,形成了药剂科全面质量管理体系,提升了药剂科的科学管理水平。

OBJECTIVE： To establish and carry out total quality management and evaluation system m hospital pnarmacy. METHODS： The background and the implementation steps of the total quality management in hospital pharmacy were analyzed and summarized. RESULTS： Seven steps were included in total quality management of hospital pharmacy, i.e. role shifting of drug control room, transpositional thinking, orientation defining, network construction of quality management, improvement of quality management regimen, fusion of quality management with the construction of department culture. CONCLUSIONS： The practice of the new model of the total quality management in hospital pharmacy has contributed to the preliminary establishment of the quality evaluation standard for dispensing as well as the forming of the total quality control system in hospital pharmacy and the upgrading of the scientific management in hospital pharmacy.