我国承接服务外包:现状、趋势与对策

Outsourcing Service in China: Now and Future

作为新一轮经济全球化的重要载体,服务外包发展势头迅猛,而中国总体水平比较落后,但未来发展速度较快,占全球比重趋于提升;ITO占据主导,BPO潜力巨大;本土市场空间巨大;产业布局呈现以北京、上海、大连、广州、深圳、沈阳等一线城市为主导,同时向西安、成都、长沙等第二梯队城市转移趋势;企业主体多元化,企业竞争力提升。扶持服务外包产业发展,既要充分发挥财政、税收的作用,更要大力营造有利的商务环境与产业环境。

Recently, in the promotion of multinational Corporations, outsourcing services, as an important way of the new round of economic globalization, has been developing rapidly. Presently, with the majority of business in the low-end outsourcing value chain, the overall level of Chinese service outsourcing industry is relatively backward. From the trends of future, Chinese service outsourcing industry is developing faster, with the market shares in the world raising. Among it, ITO is dominant, and BPO has Bright prospects; the domestic market is broad and offshoring market is growing rapidly.In industrial distribution, center cities such as Beijing, Shanghai, Dalian, Guangzhou, Shenzhen, Shenyang, has formed into important base for service outsourcing and at the same time some lower outsourcing business are beginning to transfer to the second-tier cities such as Xi＇an, Chengdu, Changsha. The outsourcing companies are diversifying, the foreign companies have obvious advantages and the local enterprises are becoming competitive.In order to support the development of service outsourcing industry, it is necessary not only to carry out economic policies, including financial, tax and so on, but also to take great efforts to create a healthy business and industry environment for service outsourcing.