南昌市居民对社区卫生服务利用情况和满意度调查

Survey on utilization and satisfaction for community-based health services among residents in Nanchang

[目的]探讨南昌市居民对社区卫生服务利用和满意度情况及相关问题。[方法]采用分层抽样方法对南昌市居民社区卫生服务利用情况和满意度进行调查。[结果]居民就诊目的以医疗为主占75.2%,居民对社区卫生服务机构的等候时间、就医环境、服务态度、设施/设备、解释/交流的满意度均达95%以上,对服务价格、药品价格的满意度均达85%以上,46.8%的就诊居民认为机构保护自己的隐私,48.2%对保护隐私不太关心,在保护隐私方面中心明显好于站(P<0.O5)。[结论]南昌市社区卫生服务利用和满意度整体上还是有较大的改进空间,社区卫生服务管理者应该积极采取相应措施来提高居民对社区卫生服务利用和满意度水平。

Objective To learn about the utilization and satisfaction ion community-based health services among residents in Nanchang. Method Applying the stratified sampling method. Results 75.2 percent of residents visiting community health faciltiy for medical treatment; over 95% residents expressing the satisfaction for time to wait, facility surroundings, service attitude, instruments ＆ equipments, and communication ＆ exchange respectively; the satisfaction rates for the service price and the medicine price reaching above 85%; 46.8% residents thinking the facilities keep their confidentiality, and 48.2% people not caring about it; and the community centers being better than community stations in keeping clients＇ confidentiality significantly （P〈0.05）. Conclusion Community-based health services in Nanchang still have space to improve further and the policy-makers should take the measures to respond to the residents＇ feedback on utilization and satisfaction.