读者抱怨及图书馆的管理对策研究

Study on the Reader Complaints and Library Administration Strategy

读者抱怨是图书馆无法回避的问题,文章分析了读者抱怨产生的原因以及读者抱怨的表现形式,并对读者抱怨的处理方法和应对策略作了一些相应的探讨。

It is hard for the library to avoid readers, complaint, the paper analyses the reasons for the readers＇ complaints and their manifestations, and discusses the strategies and methods for dealing with the readers, complaints.