不断提升用户体验,创新CASHL持续发展机制

On the improvement of user's satisfaction and the innovation of the sustainable development mechanism of CASHL

通过对CASHL《北京宣言》的解读,让用户更加清楚地了解CASHL的使命及其所能提供的服务。同时从以"用户需求"为中心的管理角度剖析了CASHL服务中存在的问题,并探讨了以用户需求为导向建立CASHL的服务体系、创新CASHL的管理机制,从而实现CASHL的可持续发展问题。

In this article, the authors interpret the ＂ Beijing Declaration＂ of CASHL （ China Academic Humanities and Social Sciences Library）, and give a detailed introduction of the missions of CASHL. By analizing the problems that exist in CASHL services from the perspective of user＇s demand, the authors also discuss the establishment of the user-oriented service system of CASHL and innovates CASHL management mechanism to achieve its sustainable development.