进一步完善消费者协会调解的对策措施研究

Perfecting Consumers' Association Mediation

消费者协会调解对于构建和谐社会、创建多元化纠纷解决机制、保护消费者权益具有重要意义。从实践效果来看,消协调解发挥了重要作用,同时也存在着一些问题。为了更好地实现消协调解的价值,应从提高消协调解人员的素质、增强消协调解与其他纠纷解决机制的衔接、提高消费者的维权意识、赋予调解协议一定的法律约束力、营造诚实守信的社会氛围等方面,对消协调解进行完善。

Consumers＇association mediation has importance meaning to structure harmonious society, to establish the diversification dispute resolving mechanism, to protect the rights and interests of consumers. Judging from practice effect, the consumers＇ association mediation simultaneous has brought the important effect into play, it has a few problem yet. For realizing the value of the consumers＇ association mediation much better, we should perfect consumers＇ association of mediation from improving the quality of consumers＇ association mediation personnel, strengthening consumers＇ association mediation and other dispute resolve machine-made linking up linking up, improving consumer＇ s thinking right mental consciousness, giving a reconciliation agreement to the certain law force of constraint, building the honesty and trustworthiness social environment and so on.