摘要
指出IT外包中委托方和服务商之间的双向知识转移对于外包成功具有重要作用,分析双方知识转移的内容与转移障碍,指出双方应根据所转移知识的性质选择信息技术工具。在此基础上,从委托方视角出发,确定有效转移知识的流程安排与对转移流程的控制措施。
The process of bilateral knowledge transfer between client and vendor in IT outsourcing is critical to the success of out-sourcing project. Contents of the knowledge transfer between the two parts involved and the possible obstacles are discussed. It proposes that the client and vendor should adopt information technologies that are aligned with the characteristics of the .knowledge trans- ferred. Finally, process arrangements targeting effective knowledge transfer client firm might use, as well as the corresponding controlling measurements are suggested from the angle of client firm.
出处
《图书情报工作》
CSSCI
北大核心
2009年第4期124-127,共4页
Library and Information Service
关键词
IT外包
知识转移
委托方
IT outsourcing
knowledge transfer
client firm
