6Daskalaki S, Kopanas I, Goudara M, et al. Data mining for decision support on customer insolvency in telecommu- nications business [ J ]. European Journal of Operational Research, 2003,145 (2) : 239 - 25:5.
7Hui S C, Jha G. Data mining for customer service support [J]. Information & Management, 2000, 38( 1 ): 1 -13.
8Ngai E W T, LI Xiu, Chau D C K. Application of data mining techniques in customer relationship management: a literature review and classication[J]. Expert Systems with Applications, 2009, 36 (2) : 2592 - 2602.
9SU Chao-ton, CHEN Yung-hsin, Sha D Y. Linking inno- vative product development with customer knowledge: a data - mining approach [ J ]. Technovation, 2006, 26 (7) : 784 - 795.
10Chris Rygielski, WANG Jun-cheng, David C. Yen. Data mining techniques for customer relationship management [ J]. Technology in Society, 2002, 24 (4) : 483 - 502.
