汶川地震一线“三甲”医院志愿者组织管理

Volunteer Organization and Management of Front-line Hospital of Grade Ⅲ Level A in Wenchuan Earthquake

目的回顾性总结汶川大地震后2周内参与德阳市人民医院医疗救援的志愿者组织管理工作,为今后突发公共卫生事件的应急救援提供参考。方法收集2008年5月12日至5月26日参与该院医疗救援志愿者的基本信息、工作流程、工作量、管理体系等资料,采用EXCEL软件建立数据库进行综合分析,总结医院医疗救援工作中志愿者组织管理的特点与效果。结果共有6838人次参与了志愿者工作,按其组织和管理方法的不同,可分为震后1天、震后2～3天及震后4～14天3个阶段。这些志愿者顺利协助医院完成了1870余名伤员的抢救、治疗和护理,441名伤员的分流转运和院内后勤保障、疫情防控、心理干预等工作。结论震后2周内不同阶段志愿者需要承担的工作任务不同,根据不同阶段的工作任务对志愿者进行组织和管理,有利于提高工作绩效。

Objective To summarize the organization management and performance of volunteers taking part in the medical succor in People＇s Hospital of Deyang City after 2 weeks of Wenchuan earthquake, in order to provide some reference for public health events in the future. Method Collecting some basic information, job flowing, workload, and management system of volunteers in the hospital from 12th to 26th, May, 2008, and so on, and then using Microsoft EXCEL to set up database for general analysis, in order to summarize management＇s characteristics of volunteer organization and effects in hospital medical rescue. Result There are 6 838 persons that took part in the volunteer work, and this work can be divided into 3 phases according to the difference of the organization and management methods, they are 1 day later, 2-3 days later, 4-14 days later after earthquake. These volunteers assisted hospital finishing rescue, treatment and nursing for more than 1 870 wounded persons, transferring more than 441 wounded persons, and some works of logistic service, epidemic situation prevention and control, mentality intervention. Conclusion Different work tasks in different phases for volunteers after 2 weeks earthquake. Organizing and managing volunteers in different phases according to different work tasks to benefit the work performance.