医患冲突调解中的社会工作机制与职能研究

The Functions and Mechanism of Social Work in Doctor-patient Tangle Mediation

医患冲突的直接原因与医务人员和患者之间的相互信任、相互理解和相互沟通不良有关。医务社会工作作为一门科学和专业的综合性服务,强调以弱势群体为对象,以解决社会心理问题为直接目标,通过其各种职能,在处理医患冲突过程中扮演重要的沟通和调解者角色,从而改善医患关系。

bstract Mutual understanding and trust between doctors and patients provide an important base for medical and health organizations. As scientific and professional comprehensive service, medical social work stresses service to the vulnerable groups and aims at solution to social psychological problems. And its characteristic determines its important role as a moderator in the process of the management of doctor-patient tangles. Moreover, medical social work can improve the relationship between doctors and patients by performing its service functions at various levels.