政府信息公开满意度研究(Ⅱ)——基于结构方程的满意度模型构建

Research on Satisfaction of Government Information Disclosure(Part Ⅱ)——The Construction of Satisfaction Theoretical Model Based on Structural Equation Model

基于结构方程模型(SEM)的分析方法,从理论上分析政府信息公开公众满意度的相关概念,从中总结出与公众满意度较高程度相关的潜变量:感知价值、预期、政府形象等,并以此为基础构建政府信息公开满意度理论模型。同时,探讨下一步研究的大致方向和所需条件,为下一步的调查验证工作奠定理论基础。

Based on the theory of Structural Equation Model （ SEM）, the paper theoretically analyzes the concepts of government information disclosure and customer satisfaction, summarizes latent variables which are related with customer satisfaction, such as expectation, perceived value, latent variable, and constructs the theoretical model of satisfaction of government information disclosure. Moreover, the paper discusses the general direction and the necessary conditions of the next step.