忆往昔快乐飞行时

When to Fly Was to Soar

在我当飞机乘务员的年代，乘客就是上帝，我们给他们发报纸、扑克牌以及干洗优惠券，那时的飞行旅程礼貌、文明、令人神往；但现在，当我作为一名乘客搭乘飞机时，我却明显感到服务质量的下降，乘务员对乘客的要求熟视无睹，这实在令人心寒。

When I stepped off the plane from Miami into the Charlotte, North Carolina, airport for a connecting flight home, I immediately knew something was wrong. Hordes of desperatepeople crowded the terminal.I quickly learned that flights headed to the Northeast were canceled because of a storm. The earliest they could get us out of Charlotte was Tuesday. It was Friday. A gate agent3 stood on the counter and shouted： ＂Don＇t ask us for help! We cannot help you!＂