持续改进读者服务工作的实践

Practice of Constantly Improving Service for Readers

简述持续改进读者服务工作的内涵,从服务态度、服务方式、服务手段、读者培训等方面回顾读者服务工作持续改进的历程,同时介绍无锡市人民医院图书馆在持续改进读者服务工作中的具体措施。

The paper briefly describes the connotation of improving service for readers, reviews the development from four aspects such as service attitude, types, methods and reader training, in the meanwhile takes library of Wuxi people＇ s hospital for instance to share its remarkable experience.