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病房数字化客户服务平台的研究与应用 被引量:7

Research and application of digital customer service platforms in hospital wards
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摘要 病房数字化客户服务平台是指通过数字机顶盒、电视机以及配套软件和服务体系,让住院客户(患者、体检客户)在病床边得到更多的便捷服务、增值服务和精细服务的客户服务平台。在病房内,患者可以因此方便地完成账单查询、订餐、院内非医疗服务、视频点播、游戏娱乐、院外商务服务等。该文介绍了病房数字化客户服务平台的系统构成和主要功能、平台研究应用的结果和价值。 A digital customer service platform in hospital wards is equivalent tO a platform tO provide convenient, value-added and fine bedside services to in-patients as customers (customers admitted into hospitals and those for physical check inclusive). These services are provided via a set-top box and/ or TV set installed with corresponding software. This platform supports such services as bills check, food order, non-medical services, VOD, games and entertainment, as well as commercial services from outside the hospital. This article introduces the system structure, functionality, as well as the outcome and value of this platform, pointing out that this platform is an innovation of information technology, and that of hospital management and service mode as well.
出处 《中华医院管理杂志》 北大核心 2009年第4期220-222,共3页 Chinese Journal of Hospital Administration
基金 无锡市科技发展课题(CSZ00719)
关键词 数字化医院 客户服务平台 病房服务 Digital hospital Customer service platform Hospital ward service
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